Speechless, in the best way possible. That's how I feel after my first visit today. I don't know that words can ever adequately describe just how outstanding my first experience at Boston UroGyn truly was, but I'll try. I've been suffering from chronic, debilitating pelvic/bladder pain for years now. My ability to engage in a meaningful, happy, active life has greatly suffered as a result of this, and it's taken an incredible toll on my family, myself, and my mental health. I've been to various urologists, gynecologists, ER doctors and primary care physicians over the years who have simply tried to dismiss my pain without proper diagnostic measures, or just medicate me without really taking the time to investigate the root cause of my pain. Furthermore, NO doctor has ever demonstrated an interest in getting to know or understand me as a whole person.
I had to choke back tears of gratitude and disbelief today sitting in a room with Nurse Practitioner Kristin. She sat with me, human being to human being, without a clipboard or notepad or iPad between us, and just...listened. Intently and curiously and nonjudgmentally, for twenty full minutes before she even began the exam. She had even taken the time to read and familiarize herself with my full health history prior to sitting down with me which- as small a detail as that may seem- was extremely meaningful to me, and saved me from having to try and recall years of surgeries/medications/ailments on the spot. She asked questions to get to know the WHOLE me, not just the "patient with bladder/pelvic pain." She was kind, warm, welcoming, and remarkably patient as she entertained and answered all of my questions and helped me to feel at ease. As awkward and uncomfortable as urology exams can be, I never once felt either of those things. She communicated every part of the exam, including what she was going to do and how it might feel. I never felt embarrassed or uncomfortable, even for a second. However the most paramount gift that I walked away from my appointment with, was HOPE. Kristin said to me at the end of my exam, "You are in good hands now. We WILL get to the bottom of this so we can get you better, and back to living life again." I let out a sigh of relief, apparently loud enough for her to hear even beneath my medical mask. She commented, "See that sigh of relief right there? That's what I like to hear." I honestly feel like it's the first big sigh of relief I've been able to exhale in years. Although my treatment hasn't started yet, I am incredibly hopeful and optimistic that Dr. Kohli, Kristin, and the rest of BostonUroGyn are indeed going to finally tackle my chronic pain and underlying bladder issues in a way that will truly allow me to start living my life again. I left my appointment full of hope, gratitude, and optimism about the future; my husband even said that I seemed happier than I've been in months when I returned home and recounted my visit to him. And he was right. There's a palpable, intoxicating energy when years of pain, despair, and dead-ends are finally ignited with a glimmer of hope, and I am so grateful to have been gifted this hope.
To anyone reading this testimonial, I want you to know that I was you just 2 days ago. Up late at night sitting with my chronic pain and bladder issues, depressed & desperate to find a practice that might finally be able to help my situation. I stumbled upon Dr. Kohli via a google search and read five star review after five star review, skeptically wondering if maybe they were auto-generated or fake, because it seemed incomprehensible that ANY Doctor & staff could really be *THAT* good. Take my word for it: They are all of that, and then some. Even Sara at the front desk- your first point of contact- is warm, kind, welcoming, empathetic, and will bend over backwards to get you seen in a timely fashion. (She got me seen in ONE DAY!) The whole energy in the office is a beautiful, welcoming, comforting one. To anyone on the fence about calling, I can assure you that you will not be disappointed if you book an appointment with Boston UroGyn, and just may leave your appointment ignited with a newfound hope of better days ahead. I know I certainly did.
